Online Returns:

We want you to be fully satisfied with every item you purchase from Azil Boutique.

Return or exchange instructions:

- Contact us and request a return authorization via email at info@shopazil.com

- Send items:

Azil Boutique
451 Hayes Street
San Francisco, California, 94102.

-Include your name and the order number inside the package.

Online Return Policy:

Online items may be returned within 30 days of purchase and the items must be as new in its original packaging. No Exchanges (unless it’s the same item for a different color/ size of equal price)! Otherwise, you must return your item and then repurchase the replacement.  

Gift Cards or E-Gift Cards are non-returnable. Promotions, clearances, or sales may have modified terms and conditions. All items customized or 50% off or more are FINAL SALE. You must have a receipt for any return or exchange, or to prove damages without a repair fee, NO EXCEPTIONS.

Bundle Packages must be returned in full. If customers want to keep part of the Bundle Package, they will be charged for each individual item as full priced value not its discounted value and the remaining balance will be credited back. 

If the item was marked as a gift when purchased, you’ll receive a store credit code for the value of the item. Online store credits do not expire and can be redeemed online only.

Defective Merchandise/ Damages:

If you believe that you have received defective merchandise, you must notify us within 30 days of receiving the product to be eligible for a refund. There are no exceptions.

If you were shipped incorrect merchandise, or are missing merchandise (style, color, size, etc.) please notify us within 3 days of receiving the product to be eligible for a refund. After 3 days we are not responsible to replace "missing merchandise". Please note, we will pay for the return shipping for incorrectly filled orders.

At Azil we offer repairs on most of our jewelry. After 30 days of purchase, damages will be subjected to a repair fee, and any damages that are not our fault will be subjected to a repair fee.

After 30 days we are no longer responsible for stone fall out, chains breaking, bending, etc, or any other form of damage.

Azil is not responsible for lost or stolen items and this does not entitle you to replacements or refunds for lost or stolen items.  We are not responsible for damages caused by accidents, abuse, misuse, misapplication, or use of non-Azil products with Azil products.

Stretching of Azil chains, bracelets, rings or necklaces are not considered a defect in materials or workmanship. Do not expose Azil Products to harsh chemicals or environments, as they can alter the appearance of the Product. These include, but are not limited to pools, hot tubs, and spas.

Azil shall have no obligation to repair, replace or refund until the defective Product is returned to Azil. 

Price Adjustments & Discounts:

As a retail business, our prices may change in response to trends, stock, promotions, and demand from the consumer. As such, we are not able to refund the difference. There will be no price adjustments for any merchandise. NO EXCEPTIONS. No discounts will be allowed on SALE items or CUSTOM items. All SALE & CUSTOM pieces are FINAL SALE!

Online Refund:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

The cost of the returned item(s), including sales tax, will be credited to your original form of payment, excluding delivery charges. NO EXCEPTIONS! Once we have received your package, your refund will be processed within 3-5 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process this transaction to your account.

Shipping:

To return your product, you should mail your product to:

451 Hayes Street, San Francisco, California, 94102.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for lost or stolen items. 

Azil isn't responsible for merchandise that's not received or not returned in accordance with these terms.

Azil Boutique is not responsible for incorrect mailing addresses made by the customer. 

In-store Returns:

Unfortunately, we do not offer returns for in-store purchases.

In-store Exchanges:

NO REFUNDS! For exchanges, a valid proof of purchase must be presented within 30 days of purchase and the items must be unworn, as new. Gift Cards or E-Gift Cards are non-returnable. Promotions, clearances, or sales may have modified terms and conditions. Any item 50% off or more is Final Sale. You must have a receipt for any exchange or to prove damages, NO EXCEPTIONS. Items that are returned outside of the Azil Boutique return policy will be disregarded and no exchange will be issued. For items damaged/defected you will have 30 days to bring back for a repair. After the 30 days, you will be subjected to a repair or a replacement fee. After 30 days, we are no longer responsible for any forms of damages/defects. Azil is not responsible for lost or stolen items and this does not entitle you to replacements or refunds for lost or stolen items.  We are not responsible for damages caused by accidents, abuse, misuse, misapplication, or use of non-Azil products with Azil products. These forms of damages are subjected to a repair fee. Go to shopazil.com for more info on damages and care.

Domestic Shipping:

(Most orders are processed within 7 days. Once shipped, we have no control over carrier shipping times or delays. We do not refund shipping charges if there are carrier delays. We appreciate your patience and understanding.)